Hello Everyone at Radiant Floor Company, we just wanted to send a friendly email to give your company praise on the great customer service and helpfulness we received. In the fall of 2012 my brother and I purchased a Takagi tankless water heater from your company to install in my mothers house to replace her boiler and conventional water heater. Everyone we talked to was extremely helpful and very willing to help with all of our lengthy in-depth questions, well above and beyond anyone else we contacted while researching products. I live in Michigan and the unit arrived on my doorstep within three days. We installed the heater and the temperature range was lower than expected. The unit was a brand new model and the manufacturer had changed the temperature range. We called back with our problem and you made every effort to rectify the situation. Upgrading to a radiant floor system was the best option and your company helped us with every aspect of the upgrade. We are so grateful for all the supplies and advice that were so graciously offered to us. My moms home is incredible warm and her propane bill is less than half the amount before the install. She is thrilled and we could not have done it without your help. This type of customer service is very rare these days and you guys nailed it.
Dan and Nick Whitehead
I cannot thank you enough for your 'above the call of duty' help and support. I work with suppliers in my business often and rarely find the willingness and dogged persistence you have shown. Your company is and will continue to be recommended highly to those customers of mine that ask. Thanks again. I'll send some pics of this install. Its a beauty.
I just wanted to say thank you for all the support you provided. My electrician was more than impressed with the support he got from you and the Radiant Floor Company in general.
Thanks again for your help and providing all the materials for the DIY. My mechanical contractor told me he would have charged about $35,000 for doing my installation. I'm in for around $6000 so it has been a great savings and will add comfort and value to my home.
Brian Padgett, Legacy Modernization
I sourced out a couple of the extra components I needed here in town and completed the plumbing on Saturday night late. Everything went great! My floor started at about 37F and 12 hours later it was at 73F. Return temp to my boiler is easily maintained at ~140 and my floor supply was easily balanced at ~127F.
Thanks again for your help you guys are great!
The replacement section just arrived for my RadiantReady board. Thanks so much for the rapid turn around.
It is a pleasure to work with a company that stands behind their product - and does it with a smile. I will do my best to send more work your way.
Your package of parts and instructions made the job easy. It's harder to put a bike together! I am extremely impressed with your company's help and your website has the answers to the questions I had. We absolutely love the radiant floor heat. It's like a heating pad on your feet.
Wind Lake, Wisconsin
Now that all the work has been done, my wife and I are very happy with the heating of our house. I still don't fully understand how the heat comes through the floor but, MAN!! it sure is warm. On one of the coldest days when our outside temperature was 18 degrees, the one zone we had on line actually heated the whole house.
Well the heat is finally on!! Working great. I can't thank you enough for all your help. You and your company have been wonderful. I am spreading the word, hopefully it will get you more business.
I am returning the 100 unused aluminum sheets (they are in perfect condition). Please let me know you got them ok.
Thanks again, it has truly been a pleasure.
Dear Radiant People,
I had to write to thank you. I just went to install my last of 10- 400 foot roll boxes and out pops a great surprise. I am wearing the shirt now, the knife could not be more useful as for the video, a little late but your help on the phone has been so good I did not need it.
I am finishing my last of 80 cubic yards of concrete tomorrow and will be hooking up the system soon.
You folks are a delight to do business with. Your service and product are exceptional.
Thank you for warm toes.
... Your information is not only well presented but in easy to read "layman" language.
Your website has been marked favorite in my computer and you will be hearing from me in the future as we are still in the planning stage.
Calgary Alberta Canada
I just wanted to write you and let you know how much help you have been to me during this stressful time in my life. You said that you were sure that your solution was a hundred percent right - and right you are!
Your knowledge, and more importantly, your extra effort to resolve what I thought was a catastrophic problem has proved to be a huge weight lifted from my shoulders.
This project of building a house has proved to be extremely challenging not only because we are just simple do-it-yourselfers, but also because I am a quadriplegic. My mother and I undertook this project over three years ago in order to make a home for me and now we are in the final stages. I appreciate you not just selling me a product and then washing your hands of it, but rather going the extra mile to help me make things right. I couldn't be more satisfied with you or your company. Feel free to use my comments or me as a reference for potential future customers. I have already referred you to three friends and will continue to.
I have attached pictures of the project at various stages that I thought I would share with you.Thank you so much.
I've just browsed through your website. I want to commend you for it. Your site is laid out so logically, and so it was very easy to navigate through your site. Your information is very clear and easy to understand....especially for one who is not a plumber/heating expert, and who desperately needed the information that you provided. A pleasure to have visited your site indeed!
Radiant Floor Company folks,
I have completed my installation of Zone 1, my living room and dining room floors. System works perfect and is quiet and comfortable. On behalf of myself and my family, thanks for all the help and for our warm toes.
A. W. La Haye
RE: Radiant Floor Company
I know the quality of the employees you have is second to none! Everyone that I have talked to has been professional, kind and very helpful. I like the layout! It is better than I thought of...
Looking forward to talking to you.
I have been researching radiant floor heating for my new home for about a year. Tonight my search is done. Your web site is so complete, I am convinced to do it my self with your help. What a great site! You have answered my questions about the install process. I can't wait to get started! I feel all warm already! Thanks for your site.
We are thrilled with the price, the self-installation, and the final result of our Radiant Floor Company heating system. We used 7/8" tubing throughout in the slab and in the attic trusses.
We are especially thankful for the Radiant Floor Company technical support. I had never plumbed or sweated a pipe before, so all this was new to me. But they walked me through the steps and were always helpful on the phone. The project stretched over a long period of time, and so I made use of their tech support from the initial consultation all the way through the installation of the system at various stages.
There is so much to like about it. For one, we are not wasting space (and money) throughout the house with duct work. And we don't have air and dust blowing around with forced air heat. We also expect to save on energy.
I did most of the work myself, with help from our homeschooled 13 year old boy Tommy. It took some time and work. Laying tubing was a two man job. But we are now the envy of every guest that comes over.
Jon R. Mutchler
The Takagi [water heater] surpassed my wildest expectations! Thanks again for all your help. The whole system is working great!
Just wanted to let you know that we received our shipment a few days ago. Everything is in good shape. Of all the vendors we've worked with so far on our log cabin project, you guys have been the best.
Everything is installed and working. Thanks for the great and speedy service. I would recommend the Radiant Floor Company to anyone.
Dear Mr. Gebauer,
We are very pleased with our system, and have not only enjoyed the heat, but the cost as well, as it is minimal. We are very happy with our choice to use your system, and already recommend it to anyone we know who is interested in having an in-floor heating system.
Bernard H. Franzel
I just wanted to write about our radiant floor install. You worked with me over 2 years to get started and we are finally coming on line.
Even though I pressure tested it at the time [I poured], I was a bit worried about how the tubes and fittings I had put under the cement two years ago would perform. Well, not to worry. The new shop and sewing room are the warmest in our house.
In fact, it is so nice out there we moved our Thanksgiving Dinner for 20 into the new shop. I had to string extension cords because the circuits are not all done yet. We used Christmas lights for decorations and additional lighting.
All the comments from our guests were about how nice the heat was...not about the dry wall screws or hanging wired in the ceiling. [Our friend] is planning a new home and was very impressed. I gave him your company's address.
Just wanted to say thanks,
Good afternoon JF,
First, I would like to thank you for the time that you recently took to assist me in troubleshooting my open, slab on grade system in my garage. I did purchase the recommended Grundfos pump from Radiant Floor Company after speaking with you and the system now works flawlessly!
If I have one recommendation for do it yourselfers like myself out there it is this: these systems are very simple, so don't over-complicate them. Consulting with the experts at Radiant Floor Company and purchasing their well-researched and tried and true products will guarantee a successful outcome and a satisfactory experience!
I tried to use components that I had leftover from other projects to save a few dollars and in the long-run I ended up wasting time, money and becoming extremely frustrated!
When I installed the Radiant Floor Company products the system worked perfectly. I now have a very evenly heated garage that runs off of my 50 gallon hot water heater that also serves my domestic hot water needs. Although it has not been extremely cold for a long period of time in NJ yet, my hot water heater barely runs to maintain 70 degrees in my garage. And there is plenty of hot water left for multiple back to back showers and then some! Thanks JF and Radiant Floor Company!
Shawn M. Kroll
This letter is to thank Seneca and the Radiant Floor Company for the quality of service and materials that was given to me on my recent purchase.
I recently built a new home, in which I wanted a radiant floor heating system in. From the very first day I contacted the Radiant Floor Company the knowledge and service was top notch.
I had many changes before the system fit my needs, but you guys were patient and helpful the entire time. I made many phone calls to Seneca during the installation process with questions and concerns and he was right on top of things every time. He is very generous and knowledgeable. I could not ask for a better experience than the one he provided for me.
I am not a professional plumber by any means, but when the system was complete it sure looks as if I was. I have had many compliments on the system and many people are amazed at how good it works. You people at the Radiant Floor Company deserve much recognition for the service that you have provided me. Seneca has pictures on file of finished product.
Once again thank you Seneca and The Radiant Floor Company.
Please pass this to your company president.
I recently installed a radiant system in my home, and I am very satisfied with the professional and competent assistance I received throughout the process, especially from one of your employees (Art).
During final installation, I realized that the manner in which I configured my system (see attached) was not consistent with your typical recommendations, and I was having difficulty with system flow capacity.
Despite this, Art spent an extensive amount of time and exercised a great deal of patience working with me to troubleshoot and resolve the situation. I could not now ask for a better result.
I will not hesitate to recommend your company to anyone.
Darren J. Hanson
...everything is up and running beautifully! Not only do I have domestic hot water without turning on my heat, my flow has nearly doubled so that all my faucets trigger the Takagi Jr.
Thank you for all your help in this endeavor. I really had no idea what I was getting myself into and learned a ton throughout this adventure.
I've recommended you to several of my friends who are thinking about going radiant and hopefully you'll get a few more customers out of all the time you spent working with me on this one.
Thanks again and may the force be with you.
I'm happy to say we got the system in over the weekend and it
Is working great... We are able to maintain a nice temp in the
House w/ with no insulation in the walls and floor... We expect
It to only get better!
I can't say enough about both you and the company you work for, the support
Is better than any other I have worked w/ local or web based. I really
value the fact that the person who answers the phone, answers my questions...
Even my plumber was impressed and learned a lot! :)
Thanks again and have a great day!
Good Morning Radiant Floor Company:
I am Leonard Harris from St. Louis, MO. I recently inquired about your product and received a quote via mail in a very timely matter, which I certainly appreciated. I became aware of your system through the Fine Homebuilding magazine and I was curious as to how it really works. Talking with Bill Northey was a great help in understanding how the system works but receiving the additional material in the mail was even greater. After understanding how your product works my next concern was the details and particulars on the installation and yesterday I received the information in the mail. So I just wanted to let you guys know and Bill in particular that I appreciate the way you guys handle business.
Well Bill I don't know what to tell you. We ran the heat at 65 and had to reset to 60. Still too hot. The water in the lines stayed at 80 for 4 days and is at 60 now after 9 days. The extra insulation and artic foil really did the job. The other day it was 85 outside and 62 inside and holding. What a system. I will take pics and send them to you. Also, the condensing boiler has only fired up 2 or three times and now won't until the fall. So I will let you know then. If you need some small testimonial, let me know. Thanks for everything.
I finally had a chance to complete those changes you suggested. As you recall I had asked about the lack of flow in the system which required a drill pump to jump start. Your diagnosis was dead on. I replaced the braided hoses leading to and from the heater and all seems well. Flick the power switch on the pump and the system kicks in without hesitation.
I have to commend you guys once more on your after sales service. It has taken me about three years to build the house and I have been in contact with Radiant on and off as the various parts got installed and without fail I have found you willing to answer questions. I have dealt with three reps at this point and all of you have been equally forthcoming with information and help. I recommend Radiant to everybody who inquiries about my heating system.
Thanks for your help.