Hello Everyone at Radiant Floor Company,

we just wanted to send a friendly email to give your company praise on the great customer service and helpfulness we received. In the fall of 2012 my brother and I purchased a Takagi tankless water heater from your company to install in my mothers house to replace her boiler and conventional water heater. Everyone we talked to was extremely helpful and very willing to help with all of our lengthy in-depth questions, well above and beyond anyone else we contacted while researching products. I live in Michigan and the unit arrived on my doorstep within three days. We installed the heater and the temperature range was lower than expected. The unit was a brand new model and the manufacturer had changed the temperature range. We called back with our problem and you made every effort to rectify the situation. Upgrading to a radiant floor system was the best option and your company helped us with every aspect of the upgrade. We are so grateful for all the supplies and advice that were so graciously offered to us. My moms home is incredible warm and her propane bill is less than half the amount before the install. She is thrilled and we could not have done it without your help. This type of customer service is very rare these days and you guys nailed it.


Dan and Nick Whitehead